ABOUT SHIPPING & SERVICE
1. Please write your full name, especial for Russian Federation.
2. Please make sure your shipping address, zip code, phone number is 100% correct.
3. Usually, we ship it within 1-5 days. If we have to delay, you will be notified.
4. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
If you have any special demand, please leave an order message to us.
5. For all countries around the world, we offer FREE shipping!
6. For most countries, we are able to use the fastest international logistics for you, such as DHL/UPS/FedEx, with delivery in 5-10days
7. For Russian customers, we provide free shipping by AliExpress Official "Cainiao Heavy Parcel Line" or other premium logistics method depending on different size products.
8. Due to the fact that different sizes of screens have different package sizes and thus different shipping methods apply. The shipping method used for your purchase may not be the same as the one shown by default or chosen by you.
9. When choosing the ¡°Free Shipping via Seller`s Shipping Method¡±, it shows a long estimated delivery date. That¡¯s actually shown by default of the system. In fact, we will use a suitable logistics way and the estimated delivery date could be much shorter depends on different countries.
10. We`ll try our best to pack well to prevent damage during transit.
11. Due to the special feature of the product, it`ll be unavailable for secondary sale once unpacked or installed, therefore, return will not be accepted, please understand. If there is any after-sales problem, we will sincerely communicate and try our best to solve it for you, please rest assured.
12. If item is defective or you are not satisfied with it, please contact us first and we`ll try our best to solve it.
PACKAGE
![](https://ae01.alicdn.com/kf/HTB1TJ4mb8USMeJjSszeq6AKgpXam.jpg?size=74492&height=388&width=792&hash=c8fbcdf774e4657d70584962cb23e8cc)
WHY CHOOSE US
We are one of the leading stage and home theater projection screen manufacturing companies. We proudly design and manufacture the highest quality products, including screens and accessories. Whether you need a full-scale global deployment or a custom project, our R&D tech team will deliver solutions to support your business every step of the way.
OUR ADVANTAGES
*Unique and innovative display technologies
*19+ years of R&D experience in optical screens
*CE/UL-certified solutions
*Patented technologies
*Exporting to over 95 countries
*Global trade reseller networks
*End customers ranging from government to international brands
*Solutions for both commercial and domestic markets
*Service excellence accredited by customer testimonials
![](https://ae01.alicdn.com/kf/S25ac4efd50ea483ab33a8e1f2bf10637s.jpg)
CUSTOMER QUESTIONS AND ANSWERS
Q1:When delivery the product after ordering?
A1: We will send out it within 5-7days after payment.
Q2: When the tracking information updated ?
A2: We will send you the tracking number once your parcel was sent out, and the tracking information is always updated within 3 days.
Q3: If i cancel the order, when can i get my refund ?
A3: The money you paid is holding by AliExpress, you will receive your full refund from AliExpress within 3-15 days after you canceling your order successfully.
Q4: Can you customize for me?
A4: Yes, we can customize for you as per your request. If you have any special demand, please leave message to us. We will try our best to make your satisfied with our workmanship.
Q5: Does this include the projector
A5: No projector included. This is a great powered screen if you need something that hides away when you¡¯re not using it also it¡¯s a great at allowing you to view the projector during some ambient light.
Q6: What is the return policy?
A6: Manufacturer`s warranty:1. The company provides two-year free warranty service for the products sold. That is, within two years, due to the product itself material defects or design defects caused by the damage, can be replaced for free.(within one year, the product is not working properly or the damage has been seriously affected by the viewing, and can be replaced free of charge. After one year, the replacement will be at a cost.)
2.The motors in all of the screens we sell are available with a five-year free warranty.
3. Within one week after sales, if the product is seriously affected by quality problems, the product may be returned or replaced, provided that the product appearance is free from any damage and the package is complete; We promise to complete the return and replacement procedures within two working days after receiving the returned products.(except holidays).
4.If the product is in good condition without any damage, we do not support returns.
5. Provide corresponding technical support and technical cooperation for the products sold, and guarantee to respond within 24 hours (except holidays).
6. The product damage or other reasons not caused by our company are not included in our free replacement:
(1)Improper installation, resulting in product damage.
(2) Voltage mismatch
(3) Not in accordance with the operation manual caused by improper use
(4) Maintenance or alteration not authorized by the company
(5)Fail to provide proper working environment
(6) Due to user secondary transport caused by the product damage
(7)Damage in the event of natural disasters and accidents, such as: floods, fires, humans, etc.
The above guarantee shall have the same legal effect on each user. Other rights may only apply to specific customers due to changes in the country or region.
![](https://ae01.alicdn.com/kf/S91d7355027b04362990336bbb401acc1P.jpg)